BuyATreat basics, without the fog.

Can I use one account as both supporter and creator?

Yes. You can use one BuyATreat account as a supporter, creator, or both.

Where do creators claim their public handle?

Creators can claim a public handle from Settings, then finish profile details later.

Why should I keep my email current?

Keep your email current because login, receipts, and support replies use it.

Which Razorpay account handles fan payments?

Creator fan payments use the creator's own Razorpay account, separate from BuyATreat SaaS billing.

How should creators test Razorpay setup?

Start in Test mode, save test keys, add the webhook URL and one-time webhook secret in Razorpay, then run the test payment.

When should creators switch Razorpay to Live?

Switch to Live only when live Razorpay keys and live webhook setup are complete.

How do membership tiers connect to Razorpay?

Create membership tiers in the creator workspace. BuyATreat syncs Razorpay plans for the active payment mode.

How should creators use public and members-only posts?

Use public posts for discovery and members-only posts for subscriber value.

What are tags for?

Tags help viewers filter posts without changing access rules.

Does BuyATreat take a platform fee from fan payments?

BuyATreat takes 0% platform fee from fan tips and memberships.

Who handles Razorpay fees, taxes, settlement timing, and bank checks?

Razorpay processing fees, taxes, settlement timing, and bank account checks are handled by Razorpay.

Are creator SaaS plans separate from fan payments?

Yes. Creator SaaS plans are billed separately from fan payments.

What should I include when contacting support?

Email support@buyatreat.com with your account email and any Razorpay payment or subscription ID.

What should I never share with support?

Never share passwords, OTPs, card numbers, UPI PINs, Razorpay API secrets, or webhook secrets.

What should I include for refund questions?

For refund questions, include the creator handle, amount, date, and reason.