BuyATreat supports two distinct payment relationships. Please identify which one applies before requesting a cancellation or refund.
1. One-time support paid to a creator
A tip or one-time support payment is paid directly to the creator through the creator's Razorpay account. The creator, not BuyATreat, is the seller and normally decides whether to approve a refund.
Contact the creator first using the creator page or available messaging option. If you cannot reach the creator or believe there was a technical payment error, email BuyATreat support with the creator handle, payment ID, amount, date, and account email. We may help identify the transaction or forward the request, but we cannot promise a creator-approved refund.
2. Creator membership cancellation
Creator memberships renew through the creator's connected Razorpay account. A member can request cancellation from the member workspace. BuyATreat sends the cancellation to Razorpay first and updates local membership status only after Razorpay accepts it.
Under the current product flow, cancellation is immediate, stops future recurring charges, and may end members-only access immediately. Unless required by law or approved by the creator, cancelling does not automatically refund the current or previous billing period.
3. BuyATreat creator SaaS cancellation
A creator's BuyATreat plan is billed separately through BuyATreat's platform Razorpay account. Creators can cancel it from Plan & Billing. The current cancellation flow is immediate and stops future renewal; paid features may end immediately.
Platform subscription fees already charged are generally non-refundable once paid features have been made available, except for duplicate charges, a verified billing error, an extended failure to provide the purchased service, or where a refund is required by applicable law.
4. Duplicate, failed, or unauthorized charges
If the same payment is captured more than once for the same purchase, or you were charged but BuyATreat shows no corresponding successful transaction, contact support promptly. We will compare BuyATreat's records with Razorpay before determining the next action.
A pending or failed bank entry is not necessarily a captured payment. Banks and Razorpay may automatically reverse unsuccessful attempts. Processing time after an approved refund depends on Razorpay, the payment method, and the issuing bank.
For suspected unauthorized use, contact your bank or UPI provider immediately and notify us. Do not knowingly submit a false chargeback or dispute after receiving the digital access or creator benefit purchased.
5. Digital content and creator benefits
Membership access, posts, downloads, messages, and other creator benefits are digital and may become available immediately. A change of mind, failure to use access, dissatisfaction with content, or a creator's later change in posting frequency does not automatically create a right to a refund.
This policy does not limit non-waivable consumer rights. Creators remain responsible for accurately describing and delivering their offerings and for any refund obligations imposed on them by law.
6. How to request help
Email support@buyatreat.com from the address associated with your account. Include the Razorpay payment or subscription ID, amount, date, creator handle, and a short explanation.
Never send your card number, CVV, UPI PIN, password, Razorpay API secret, or webhook secret. We may request additional non-sensitive information to verify the transaction and your relationship to it.
See our Terms of Service for the responsibilities of creators, supporters, and members.